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Terms and Conditions

 

Last Updated: 14/05/2025

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Welcome to The Shades of the Life Oxford Digital Design and Visual Art Studio ("SOL"). By accessing or using our website and services, you agree to the following Terms and Conditions. Please read them carefully.

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1. General Information

Business Name: The Shades of the Life Oxford Digital Design and Visual Art Studio (SOL)
Contact Email: info@theshadesofthelife.com
Address: 10 Broadhurst Gardens, Sandford-on-Thames, Oxford, OX4 4YQ, United Kingdom

These Terms govern your access to and use of SOL's website, digital services, and summer camps. If you do not agree with these Terms, please do not use our services.

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2. Definitions

  • Client/User: Any person or entity who accesses our website or engages our services

  • Digital Services: AR/VR, 3D Design and Printing, Digital Art, Interactive Media

  • Summer Camps: Educational and recreational programmes offered during school holidays

 

3. Eligibility

You must be at least 18 years old to purchase services. For summer camps, a parent or guardian must register participants under the age of 18.

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4. Privacy

Please refer to our Privacy Policy for information about how we collect, use, and protect your data.

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5. Digital Services

 

5.1 Description

We offer custom digital services, including but not limited to AR and VR development, 3D design and printing, digital art, and interactive media projects.​

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5.2 Booking and Payment

  • Booking a place on any activity, or by SOL receiving part or full payment, constitutes your acceptance of these and any associated Terms and Conditions.

  • Payments are made securely through the website.​

 

5.3 Cancellations and Refunds

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  • Cooling-off period:
    If you purchase our services online, you may have a right to cancel within 14 days of booking. However, this right does not apply to bespoke digital services once work has begun — provided you have given your express consent to start within the cooling-off period and acknowledged the waiver of your cancellation rights. We will collect this consent during the booking process.

 

5.4 Revisions

  • Includes up to 2 minor revisions free of charge

  • Additional revisions will incur extra fees

 

5.5 Intellectual Property

  • Clients retain ownership of custom designs

  • SOL may request permission to use work for portfolio/marketing

 

5.6 Technology Use Disclaimer

Use of AR/VR equipment and digital media tools is undertaken at the user's own risk. SOL is not responsible for any adverse effects (e.g. motion sickness, eye strain, etc.) or injuries resulting from improper or unsupervised use of such technology.

 

5.7 Liability

We are not liable for any damages arising from the misuse or malfunction of 3D printed items or AR/VR content due to user error.

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6. Summer Camps

 

6.1.a. Booking and Payment

  • All payments must be made securely online through our website. Once payment is completed, you will receive an email confirmation with all the booking details.

  • Please note that a £50 portion of the fee per child per week is non-refundable, as it covers administrative and setup costs (See in more details 6.2.).

  • Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you confirmation of that order.

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6.1.b. Promotions and Discount: From time to time the Company will offer promotions. To receive the promotion you must quote the promotional code before booking or by entering the promotional code during the online booking process. This code must be redeemed and used in accordance with the terms and conditions of that promotion and these Terms and Conditions.

 

6.2 Cancellations and Refunds

6.2.a. All bookings made online are subject to a 14-day cooling-off period in line with the Consumer Contracts Regulations 2013. You have the right to cancel your booking within 14 calendar days of receiving your email confirmation, by notifying us in writing (via email).

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6.2.b. After the 14-day cooling-off period has ended, the following refund terms apply:
After the 14-day cooling-off period has passed:

  • For bookings under £250 per child, no refunds will be issued.

  • For bookings over £250 per child, the following refund terms apply:

  • 21+ days before the camp: Full refund minus £50 deposit, or full-value voucher valid for 2 years.

  • 14–20 days before: 50% refund, or 75% voucher.

  • 7–13 days before: 25% refund, or 50% voucher.

  • Less than 7 days or no-show: No refund. A 25% voucher may be offered in cases of illness/emergency at our discretion.

This structure allows us to provide affordable and premium camp experiences while managing staffing and material costs effectively.

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  • One free camp transfer may be granted per booking if space allows.

 

6.2.c. Illness or Emergency

If your child is unable to attend due to illness or a family emergency, please contact us as soon as possible. Where possible, we’ll offer a voucher for a future camp, valid for up to 2 years, depending on availability and the situation.

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6.2.d. Camp Transfers

One transfer per child may be permitted to another week or location of the same camp type (MMC or BFIC), if space allows. This must be requested at least 7 days before the original booking start date.

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6.2.e. ​If We Cancel the Camp

In the unlikely event that we need to cancel the camp, you will receive a full refund, including the deposit.

However, if the cancellation is due to circumstances beyond our control (such as extreme weather, natural disasters, government restrictions, or public health emergencies), we will offer:

  • A full-value voucher valid for 2 years,

  • Or the option to transfer to another available week of the same camp type (MMC or BFIC), if space allows.

We will always communicate promptly and do our best to find a fair solution for your family.

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6.3. Behaviour and Safety

  • SOL reserves the right to dismiss any child for inappropriate behaviour without refund

  • All staff are DBS checked and trained in safeguarding

 

6.4 Medical and Emergency Policy

  • Parents must provide accurate medical information

  • In emergencies, SOL may act in the best interest of the child and contact emergency services

  • Parents/guardians authorise SOL staff to administer first aid and seek emergency medical treatment if necessary

 

6.5 Health and Injury Disclaimer

SOL takes every reasonable precaution to ensure a safe and secure environment for all participants. However, by enrolling your child in our camps, you acknowledge and accept that participation in physical and creative activities involves inherent risks. SOL, its staff, and affiliates are not liable for accidental injuries or incidents, provided all safety protocols have been followed.

 

6.6 Photography and Media Consent

Consent is requested during registration for use of photos/videos for marketing. Only media of children with explicit permission will be used. Names and personal details will not be disclosed.

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7. Staff and Supervision

All SOL staff members working with children are enhanced DBS checked, trained in safeguarding, and follow strict behaviour and safety protocols. While SOL ensures thorough recruitment and training procedures, we are not liable for actions by individuals that fall outside the scope of their assigned duties, unless resulting from SOL’s proven negligence.

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8. Intellectual Property

All content on our website and camp materials remain the property of SOL unless otherwise stated. No reproduction or distribution is permitted without written permission.

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9. Third-Party Tools and Software

We may use third-party platforms for hosting or delivering services. We are not responsible for issues caused by those platforms.

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10. Force Majeure

SOL shall not be held liable for any failure to perform its obligations due to circumstances beyond its control, including but not limited to natural disasters, government restrictions, strikes, or pandemics.

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11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

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12. Contact Us

For questions, cancellations, or complaints, please contact us at:
Email: info@theshadesofthelife.com
Phone: +44/(0)7380410465
Address: 10 Broadhurst Gardens, Sandford-on-Thames, Oxford, OX4 4YQ, United Kingdom

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By using this website or booking our services, you acknowledge and agree to these Terms and Conditions.

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